Refund and Returns Policy – Discount Lane FZE

Definitions and Key Terms

To ensure clarity, the following definitions apply throughout this policy:

• Company: “Company,” “we,” “us,” or “our” refers to Discount Lane FZE, responsible for your purchases, returns, and refunds.

• Customer: The individual or entity making a purchase from Discount Lane FZE.

• Device: Any internet-connected equipment (phone, tablet, computer, etc.) used to access our website or services.

• Service: The products and services offered by Discount Lane FZE.

• Website: The official Discount Lane FZE website, accessible at [insert website URL].

• You: The person or entity purchasing from or interacting with Discount Lane FZE.

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Returns

We are committed to customer satisfaction. You are eligible to return a product in the following cases:

• The delivered product is incorrect, provided it is unused and in original packaging.

• The product is damaged or defective, and not as described on our website.

In cases where you change your mind about a purchase, you may return the product within 10 days of receiving it. To be eligible, the product must be:

• Unused and in original, undamaged packaging

• Free from any signs of wear, use, or tampering

⚠️ Please Note: For change-of-mind returns, a 15% deduction from the total order amount will be applied as a restocking and handling fee.
Shipping charges (up to AED 150) are non-refundable and will also be deducted if applicable.

If the product has been opened but remains unused and undamaged, the same 15% restocking fee and shipping deductions will apply.

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Refunds

If an item is out of stock or fails our internal quality checks before dispatch, we may cancel your order. In such cases:

• If paid via online payment, you’ll be refunded via the original payment method.

• If paid via Cash on Delivery (COD), a bank transfer will be arranged after confirmation.

Refunds are processed once returned items pass inspection. Processing may take a few working days. You will be notified once your refund has been initiated.

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Shipping

• Return shipping costs are the customer’s responsibility, regardless of any promotional “free shipping” offers on the original order.

• Discount Lane FZE is not liable for damage incurred during return shipping. Please use secure packaging when returning items.

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Customer Responsibilities

• Back up all data before returning any electronic device.

• Remove passwords, security locks, and disable features like Find My iPhone (FMI).

• Discount Lane FZE is not responsible for data loss or locked devices returned for refund or service.

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Consent

By using our services, registering an account, or placing an order, you agree to this Return & Refund Policy.

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Policy Updates

We may update this policy from time to time. Continued use of our services after such updates constitutes agreement to the new terms.

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Contact Us

For any issues, queries, or return/refund requests:

📍 SAUDI ARABIA | DUBAI
📧 Email: support@discountlane.ae
📞 Phone: +971 555 778 349
🕘 Working Hours: 9:00 AM to 6:00 PM