Warranty Terms & Conditions
Thank you for shopping at DiscountLane.ae. We strive to provide you with a seamless and enjoyable shopping experience. Please read the following warranty terms and conditions carefully before making your purchase.
1. 7 Days Replacement Policy:
We understand that sometimes products may not meet your expectations or may arrive with defects. Therefore, we offer a 7-day replacement policy on eligible items. If you receive a defective or damaged product, you may request a replacement within 7 days of receiving your order.
2. Refund Policy:
In addition to our replacement policy, we also offer a refund option on eligible items. If you are not completely satisfied with your purchase for any reason, you may request a refund within 7 days of receiving your order. Refunds will be issued to the original payment method used for the purchase.
Conditions for Replacement and Refund:
- The item must be in its original condition, unused, and in its original packaging.
- All accessories, manuals, and warranty cards must be included.
- The item must not have been tampered with, altered, or damaged due to misuse.
- Proof of purchase, such as an order confirmation or receipt, is required for all replacement and refund requests.
- Replacement or refund requests must be made within 7 days of receiving your order.
How to Request a Replacement or Refund:
To request a replacement or refund, please contact our customer service team at discountlaneuae@gmail.com or call us at +971555778349. Please provide your order number and details of the issue with the product. Our team will assist you with the process and guide you through the necessary steps.
Exclusions:
Please note that certain items may not be eligible for replacement or refund due to hygiene reasons or other exclusions specified by the manufacturer. These exclusions will be clearly stated on the product page.
Changes to Warranty Terms & Conditions:
DiscountLane.ae reserves the right to modify or update these warranty terms and conditions at any time without prior notice. Please review this page periodically for any changes or updates.
By making a purchase on DiscountLane.ae, you acknowledge that you have read, understood, and agreed to these warranty terms and conditions.
If you have any questions or concerns regarding our warranty policy, please don't hesitate to contact us. We're here to help!
Thank you for choosing DiscountLane.ae.
Team Discount LaneΒ
