Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@discountlane.ae. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@discountlane.ae.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@discountlane.ae.

Warranty Terms & Conditions

Thank you for shopping at DiscountLane.ae. We strive to provide you with a seamless and enjoyable shopping experience. Please read the following warranty terms and conditions carefully before making your purchase.

1. 7 Days Replacement Policy:

We understand that sometimes products may not meet your expectations or may arrive with defects. Therefore, we offer a 7-day replacement policy on eligible items. If you receive a defective or damaged product, you may request a replacement within 7 days of receiving your order.

2. R

Returns

We are committed to customer satisfaction. You are eligible to return a product in the following cases:

• The delivered product is incorrect, provided it is unused and in original packaging.

• The product is damaged or defective, and not as described on our website.

In cases where you change your mind about a purchase, you may return the product within 10 days of receiving it. To be eligible, the product must be:

• Unused and in original, undamaged packaging

• Free from any signs of wear, use, or tampering

⚠️ Please Note: For change-of-mind returns, a 15% deduction from the total order amount will be applied as a restocking and handling fee.
Shipping charges (up to AED 150) are non-refundable and will also be deducted if applicable.

If the product has been opened but remains unused and undamaged, the same 15% restocking fee and shipping deductions will apply.

Conditions for Replacement and Refund:

• The item must be in its original condition, unused, and in its original packaging.
• All accessories, manuals, and warranty cards must be included.
• The item must not have been tampered with, altered, or damaged due to misuse.
• Proof of purchase, such as an order confirmation or receipt, is required for all replacement and refund requests.
• Replacement or refund requests must be made within 7 days of receiving your order.

How to Request a Replacement or Refund:

To request a replacement or refund, please contact our customer service team at discountlaneuae@gmail.com or call us at +971555778349. Please provide your order number and details of the issue with the product. Our team will assist you with the process and guide you through the necessary steps.

Exclusions:

Please note that certain items may not be eligible for replacement or refund due to hygiene reasons or other exclusions specified by the manufacturer. These exclusions will be clearly stated on the product page.

Changes to Warranty Terms & Conditions:

DiscountLane.ae reserves the right to modify or update these warranty terms and conditions at any time without prior notice. Please review this page periodically for any changes or updates.

By making a purchase on DiscountLane.ae, you acknowledge that you have read, understood, and agreed to these warranty terms and conditions.

If you have any questions or concerns regarding our warranty policy, please don't hesitate to contact us. We're here to help!

Thank you for choosing DiscountLane.ae.